FAQS |
Q. Do you move furniture?
A. We move portable items for example: chairs, tables, lounge suites, and beds on casters.
We don’t move wall units, or anything with breakable items in or on it, and we can’t move electronic equipment.
You must clear the floor of any small items, like pot plants, books or toys. and the carpet should be recently vacuumed.
Q.Will all the stains be removed?
A. Our technicians are highly trained professionals. They use a special range of cleaning solutions. However some stains may have set, which means they could be permanent. So we can’t guarantee to remove every stain.
Q. Will my carpet shrink?
A. No.
Q. Do you guarantee your work?
A. We guarantee to clean your carpet to Australian Standard 3733
We guarantee not to damage your carpet. We have 5 million dollars of public liability cover for your protection. But we can’t guarantee to remove every stain, because some stains may have set and are permanent.
Q. Will cleaning remove dust mites?
A.
Dust mites live on dead skin and require warm damp conditions to survive. They are often present in bedding, but not normally in carpet that is regularly vacuumed. While cleaning carpets may cause a temporary reduction in dust mites, if the conditions are suitable the mites will return. Fresh air, regular vacuuming, and removal of the food source will reduce dust mites to acceptable levels. It is widely accepted that the allergic reaction is caused by dust mite excrement.
Q. Can I have Dry-Cleaning?
A. Yes.
Q. What is the difference between Dry-Cleaning and Steam Cleaning?
A. Dry cleaning is a surface clean, which dries almost immediately.
Steam cleaning is a deep clean and takes longer to dry.
Steam cleaning is the more thorough clean and is the method recommended by fibre producers, the Wool Marketing Authorities and all Major Carpet Manufacturers.
Q. How long will my carpet take to dry?
A. Between four and twelve hours, depending on the weather and the level of soiling.
Q. How much does it cost?
A. $33.00 per standard room. A standard room is up to 14 metres square (3.5m x 4.0m). |
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